FAQ

Frequently Asked Questions:

1. Where are you located? 
The northwest suburbs of Chicago, IL

2. How and when do you ship?  I mainly use USPS 1st Class and Priority Mail, and occasionally will use UPS or FedEx.  Orders are shipped out in the order they are received M-F during the business hours of 9-6 pm.  Orders usually ship out within 1-3 days from when they are received.  Please understand as a small business I cannot be held responsible for lost or damaged items in shipping.  I will do my best to find where your order is in the USPS system via tracking.  Replacement items will be sent when/if feasibly possible.

3. Will you ship internationally outside of USA?  I generally do not (with the exception of select items to Canada), as international shipping rates are so high. However, I may be able to ship charts and patterns internationally as they are flat and sometimes less costly to post.  Please use the contact form for an international shipping quote.

4. Do you accept returns or exchanges?
I want you to be happy with your purchase from Cottage Rose Needlework and will accept a return or exchange of items in new condition with prior authorization. Return and exchange shipping is at the expense of the buyer.

Please reach out to me:
stacey@cottageroseneedlework
with any other questions you may have